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Refunds for successfully canceled orders will be processed immediately, based on the payment method used. The refund process and time period are different for each payment method:

Credit Card/Debit Card/Google Pay 

Payment will be credited to the card used within 5 to 45 business days, depending on the billing cycle of your card.

ShopeePay/Other Payment Channels: Online Banking, Remittance/Payment Centers, Over-The-Counter, Linked Bank Account

Payment will be credited to your ShopeePay account within 24-48 hours for a full refund. You can use it for future purchases or withdraw it after you have updated your bank account details.

SPayLater

If you requested a return/refund for an order paid via SPayLater, the refund would be directly credited to your SPayLater wallet after processing.

Combined payment (SPayLater + other payment methods)

The amount paid via SPayLater will be credited/refunded back to your SPayLater wallet after processing.

Remaining amount paid using other payment methods will be refunded as follows:

1. Paid via ShopeePay/Linked BPI account/E-wallet/COD/Online Banking  -  Refund will be credited to your ShopeePay wallet
2. Paid via Credit/Debit Card - Refund will be credited to the card used 
3. Paid via linked SeaBank account - Refund will be credited to SeaBank account

You will be notified via in-app notification and email once your refund is processed. To check for such notifications, go to Order Updates via the Notifications tab on Shopee App.